Our initial appointments are 60 minutes long. This means we have plenty of time to get to know you and your situation, accurately diagnose your pain and where it’s coming from, and start you on your way to a happier, healthier you. We will ask you lots of questions about your injury, training, lifestyle, injury history and medical history, as the better we understand all the factors the quicker we can get you better.

If you have significant medical or injury history or specific goals in mind, write them down so we don’t miss anything. If you have any relevant scans or referrals please bring those as well.

Comfortable clothing you can move easily in is also recommended. Shorts are our preferred for everyone and a bra, sports bra or fitted singlet is best for ladies as we prefer if you are comfortable to remove your shirt.

Many people are sceptical that we can effectively do physiotherapy online and whilst we can’t speak for all physiotherapists, our unique treatment model means it is an option for us. We’ve completed hundreds of online appointments over the last few years and have shown we can effectively treat many different kinds of injuries without people ever having to come in to the clinic.

For more information please visit out “Online Physio” service page or feel free to get in touch to specifically discuss your situation before you commit to an appointment.

If you have a relatively minor injury with minimal tissue damage and there’s no real biomechanical contributors, you could be back to normal in as little as 2-3 sessions and 2-4 weeks.

If there are significant biomechanical contributors to your injury, we will be treating not only where you feel the pain but also the greater problem that created the injury, which means we may require a few more sessions to ensure we get you back to full function and decrease your risk of future injury.

If pain is due to longstanding biomechanical problems that have created significant muscle imbalance, you will likely need to continue rehab for anywhere from 3-12 months. In this situation, only you can restore the muscle strength, our role is to direct you on the right path so the more committed you are, the faster you will see results. Depending on your specific situation, we can often extend out treatments out to every 3-4 weeks after the initial few sessions.

We know that sitting on the sidelines is no fun but we also understand that physiotherapy treatment costs money. This is why we are always mindful of your goals and resources and committed to being up front with you about your progress and expected recovery. We don’t believe that being pain-free and active should only be accessible to those that can afford regular treatment, which is why our goal is to give you the tools you need to resolve your pain and stay injury free.

No. Physiotherapists are primary care practitioners so you don’t need a doctor’s referral to see us.

If this is a Motor Vehicle Accident or Workers Compensation Claim however, it is advised see your doctor first as it makes the claiming process easier.

If you have had pain for longer than 3 months you are eligible for up to 5 Medicare rebatable physiotherapy treatments under the Chronic Disease Management plan (formally the Enhanced Primary Care plan). Please see your doctor for a plan prior to booking an appointment if you would like to claim your treatment in this way. Please note, under a CDM referral, a gap fee is still incurred and you are not allowed to claim both Medicare and private health rebates on the same session.

Both in-clinic and online treatments are $140 for a 60 minute initial consultation and $125 for a 45 minute follow-up consultation.

At first glance, our prices may appear more expensive than some of our competitors however our appointments are longer than most, which means we are still charging a similar hourly rate. With longer appointments we also get more done each session so you make faster progress and need less appointments overall.

If you would like a longer or shorter appointments we can be flexible when it is appropriate so please contact us to discuss these options.

We request all in-clinic appointments to be paid for at the end of the session. We have a HICAPS machine on site to process your private health fund or Medicare rebate immediately.

Immediately following your online physiotherapy consultation, we will email you an invoice which we ask you to pay within 24 hours. After payment, we can additionally email you a receipt to submit through your private health fund’s online portal to claim your rebate.

** Remember, if you are referred by a current patient you both get 20% off your next appointment **

We hate it when we can’t train so we always aim to minimise the time you spend off the pitch. It is exactly why we treat the way we do, as our approach ensures that we have more tricks up our sleeves than just telling you to rest. Usually we will encourage you to stay as active as possible as maintaining good movement, strength and condition tends to enhance injury healing.

We do take insurance claims but please contact us before making an appointment to ensure everything is in place prior to your session.

Or unique treatment model means we are often referred clients from all over Australia, which is why we have spent so much time developing our online treatment protocol.

If you are unsure if online treatment is suitable for your injury please book in for a free 15 minute consult so that we can discuss your situation specifically.

Alternatively, if you are keen for a road trip and want to come to visit us in our beautiful Snowy Mountains physiotherapy clinic, please get in touch. We may book you in for a longer appointment or for a couple of sessions on consecutive days to make the most of the time you are here.