Move Mountains Policies

COVID-19

Coronavirus has changed our world and is still a constant threat. Here is what we are doing to minimise the spread.

  • All physios are fully vaccinated against COVID-19.

  • All physios have completed COVID-19 infection control training.

  • We follow current NSW Health requirements with regards to necessary PPE (masks) during appointments and social distance as appropriate.

  • All patients are booked with a buffer period between them (e.g. 45 minute follow-up consults are booked in a 50 minute time slot), to allow time for adequate cleaning and to minimise the crossover of clients in the clinic.

  • We use medical hand washing techniques and clean all surfaces before and after each client

  • We have hand sanitiser available and ask all clients to use it prior to their appointments.

  • Any towels used in your treatment session are washed by an industrial cleaner before their next use.

What we ask of you:

  • Please do not attend your appointment if you are suffering any flu-like or respiratory symptoms - let us know at your earliest convenience we will happily reschedule your appointment for a later date, after you have received a negative COVID test.

  • Please follow NSW Health advice if you have been diagnosed with COVID-19 ,identified as a close or casual contact or asked to self-isolate.

Privacy Policy

At Move Mountains Physio we respect you privacy and are committed to adhering to the Australian Privacy Principles in the Privacy Act 1988.

We receive and store personal information through a number of channels. Most commonly it is provided to us:

  • through face-to-face conversations with you or those responsible for your care,

  • via forms you fill out,

  • from other medical professionals you receive treatment from, or

  • from insurers.

The personal and healthcare information collected by our clinic is to comply with our legislative and regulatory requirements and is necessary for us to provide high quality care.

Your information is used by your treating practitioners only. To protect your information we have put in place significant physical and electronic measures. Disclosure of your information (e.g. to other medical or healthcare professionals, solicitors or insurers), is done so only at your consent or in the event of a serious risk to public or personal health or safety.

You may request a copy of the personal information we hold about you. A small administrative fee may be payable and please provide us 7 days notice in writing. If you believe any of your information is inaccurate, incomplete or misleading, please contact us to request a revision.

If you have any questions, concerns or complaints about how we handle your privacy, please contact us.

Cancellation Policy

We send out automatic email and text message reminders 48 hours prior to your appointment. We understand that life can get in the way so if you need to cancel or reschedule, please call us or do so online up to 24 hours prior to your appointment.

Late cancellations (within 24 hours) are charged at 50% of their appointment fee and no-shows will be billed for the full appointment. We often have patients on our waiting list who need appointments and we appreciate your understanding.

If two consecutive appointment are missed, we reserve the right to refuse to provide you with further treatment.

If you’re sick of living with pain or injury, make an appointment to see one of our expert physios either online or in our Jindabyne physiotherapy clinic.

Or, if you’re not sure, book a free 15 minute online consult so that we can discuss your injury and how our unique treatment model can help you.